Kaleidoscope Privacy Policy

Last updated: October 10, 2024

At Kaleidoscope North America Inc. ("Kaleidoscope", "we", "our", or "us"), we are strongly committed to respecting and protecting your privacy. This Privacy Policy ("Policy") is designed to help you understand how we collect, use, and share the information that we collect through the Kaleidoscope website, Software Solutions, Platform, and other services we operate (collectively, the "Services"). Some of the concepts below are a little technical and can be confusing, but we've tried our best to explain things simply and transparently. If you have any questions about our Policy, please let us know.

Please read this Policy carefully to understand our policies and practices for collecting, using, maintaining, protecting, and disclosing your information. If you do not agree with our policies and practices, your choice is to not use our Services. By accessing and using our Services, you agree to this Policy. This Policy may change from time to time. Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

You may be asked to provide Personal Information anytime you interact with us or use the Services. The types of information we collect depends on how you use the Services. Specifically, we may collect the following from you:

1. Information you provide to us or give us permission to obtain, such as:
   1. Your name, e-mail address, telephone number, and similar information related to the Services we provide.
   1. Information that you provide by filling in forms through our Services. This includes information provide at the time you contact us.
   1. Records and copies of your correspondence if you contact us.
2. Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
3. Information provided by a third-party to us for you to use our Services.
4. Technical Information, such as:
   1. Internet or other electronic network activity from the device you are using to access our Services. This includes information about the content you view, the time you spend viewing the content, clickstream data, and the features you access on the Services that we collect using cookies, pixels, and other similar technologies;
   1. Identifiers, such as your Internet Protocol (IP) address, device identifiers (including the manufacturer and model), and Media Access Control (MAC) address; and
   1. Standard server log data, such as your application version number, computer type (Windows or Macintosh), screen resolution, operating system, browser type and version, error information, and the date and time of your visit.

We may also aggregate or de-identify the information described above. Aggregated or de-identified data is not considered Personal Information and is not subject to this Policy.

We collect and use your information so that we can operate effectively and provide you with the best experience when you use our Services. We also use the information we collect to:  

• Present our website and its contents to you;
• Provide the Services to you;
• Notify you about changes to our website or Services;
• Enhance your customer experience and improve our Services;
• Protect against, identify, and prevent fraud and other unlawful activity, claims, and other liabilities;
• Create, maintain, customize, and secure your account with us;
• Provide you with customer support and respond to your inquiries and support requests, including to investigate and address your concerns and to monitor and improve our responses;
• Provide you with marketing and promotional content;
• Comply with legal proceedings and requirements and to perform other activities as required or permitted by law;
• Enforce any contracts between you and us, including for billing and collection;
• Fulfill any other purpose for which you provide the information; and
• Any other purpose for which you give your consent.

We do not share, sell, or otherwise disclose your Personal Information for purposes other than those outlined in this Policy. We may share the information we collect with:

• Our affiliates that help us provide Services to you;
• Contractors, service providers and other third-parties we use to support our Services;
• A buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Kaleidoscope’s assets, in which Personal Information held by us about our users is among the assets transferred;
• Law enforcement agencies or government agencies, to comply with a law, regulation, or legal request; to enforce agreements, including for billing and collection purposes; or to detect, prevent, or otherwise address fraud, credit risk reduction, security or technical issues; and
• Your consent.

Our Services may contain links to other websites operated by third-parties. This Policy does not apply to other websites that may be accessible through our Services. Third-party websites that are accessed through our Services have separate privacy policies, data collection practices and security measures that govern their services. We do not control the practices, policies or security measures implemented by third-parties on their own websites.

We take the matter of security of your Personal Information very seriously. We implement appropriate technical and organizational safeguards designed to protect your Personal Information from accidental loss and unauthorized access, alteration, or disclosure.

Although we take steps to safeguard Personal Information, no practices are 100% secure, and we do not guarantee the security of your information. Any transmission of your Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained in the Services or in your operating system.

We use various technologies to collect and store information when you use our Services, which may include using cookies or similar technologies to identify your browser or device. These technologies allow us to understand website and Internet usage and to improve or customize the content, offerings, or advertisements on the Services. For example, we may use cookies to personalize your experience on our website (e.g., to recognize you by name when you return), or save your password in password-protected areas. We also use these technologies to collect and store information when you interact with services from affiliated third-parties, such as advertising services.

The technologies we use for automatic information collection may include:

• Cookies. A cookie is a small file placed on the hard drive of your computer or mobile device. We use cookies to store information, such as your login credentials and website preferences, so that we can remember certain choices you’ve made. Cookies can also be used to recognize your device so that you do not have to provide the same information more than once.
• Web beacons. Pages of our website or our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
• Mobile device identifiers and SDKs. A mobile SDK is the mobile application version of a web beacon. The SDK is a bit of computer code that application developers can include in their applications to enable advertisements to be shown, data to be collected, and related services or analytics to be performed.

• PiwikPro. We use PiwikPro, a web analytics service provided by Piwik PRO GmbH. (“Piwik Pro”) to collect certain information related to your use of our website. Piwik PRO GmbH uses cookies to help the Website analyze how users use the site. For more information regarding Piwik PRO GmbH, please visit Piwik PRO's website and pages that describe Piwik Pro by clicking here. 
• Google Tag Manager. We use Google Tag Manager to manage and implement tags via an interface. We do not use cookies and no Personal Information is collected with Google Tag Manager.
• Third-Party Cookies. Some content or functions on the Services are served by third-parties, including advertisers, advertisement networks and servers, content providers, application providers, and social media sites. With your consent, these third-parties may use cookies (alone or in conjunction with web beacons and other tracking technologies) to collect information about you when you access the Services. The information they collect may be associated with your Personal Information or they may collect information, including your Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based advertising and other targeted content. We do not control these third-parties’ tracking technologies or how they may be used. If you have any questions about advertisements or other targeted content, you should contact the responsible provider directly.
• Other technologies. There are other local storage and Internet technologies, such as local shared objects (also referred to as “Flash cookies”) and HTML5 local storage, which operate similarly to the technologies discussed above.

You may be able to refuse or disable cookies by adjusting your web browser settings. Some browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time a cookie is sent. Because each web browser is different, please consult the instructions provided by your web browser (typically in the “help” section). Please note that you may need to take additional steps to refuse or disable local shared objects and similar technologies. If you choose to refuse, disable, or delete these technologies, some of the functionality of the Services may no longer be available to you.  Deleting cookies may, in some cases, cancel the opt-out selection in your browser. If you’re interested in learning more about cookies, click here.

Do Not Track Signals and Similar Mechanisms: Our website is not configured to read or respond to “do not track” settings or signals in your browser headings.

We process and store personal information inside the United States.

We believe you should be in control of your Personal Information. If you do not wish to have your Personal Information used by us to contact you for marketing or promotional purposes, you can opt-out by clicking on the “Unsubscribe” or similar link in the most recent e-mail you received from us and by following the prompts that appear. This opt-out does not apply to information provided as a result of a product purchase, product service experience, or other related transaction.

If you are a California resident, you may request information regarding the disclosure of your personal information to third parties for their direct marketing purposes. To make such a request, please send an email to hello@kaleidoscope.global or write us at Kaleidoscope North America Inc., 303 Peachtree Center Avenue, Suite 600, Atlanta, GA 30303.

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Our Services are not intended for children under 16 years of age. No one under age 16 may provide any information to or through the Services. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use our Services and do not provide any information to us. If we learn we have collected Personal Information from a child under 16, we will delete that information. If you believe we might have collected any information from or about a child under the age of 16, please contact us at hello@kaleidoscope.global.

Please note that in connection with any information you submit relating to an employment application, we would prefer that you avoid submitting the following sensitive information, except where such information is legally required: sexual orientation, race, ethnic origin, religion, beliefs, disability, marital status, creed, nationality, national origin, color and/or age.

If you intend to provide us with details of a reference or any other third-party as part of your resume and/or application, it is your responsibility to obtain the consent of that third-party, if required, prior to providing the Personal Information to us. You are responsible for the content of all information that you provide to us and you must ensure that it is legal, truthful, accurate, not misleading in any way, does not infringe on any third-party’s rights, and that its use is not otherwise legally actionable by such third-party.

If you believe your Information has been used in a way that is inconsistent with this Policy or your specified preferences, or if you have further questions related to our privacy practices, please contact hello@kaleidoscope.global, or by mail at the address below: