Turn Queries into Knowledge with Smartquery

Good translators ask questions if they come across ambiguities. These sorts of queries have a decisive impact on the quality of the translation but are tedious to process and answer. This is due to both the use of e-mail and the fact that important information often ends up in Excel lists or similar makeshift documents that not everyone can access. So, are you looking for a systematic, efficient, and collaborative online solution? And do you want to be able to reuse the knowledge gained through queries? Then you're going to love Smartquery!

No two translation projects are the same, which is why you can tailor Smartquery to your requirements. For instance, you can define the responsibilities involved in the project as well as the workflows through which queries are managed on a project-by-project basis. The connection to your internal project management or client systems enables you to achieve optimal synchronization of your existing processes and thereby boost the overall efficiency of the translation projects. All fields, categories, etc. can, of course, be adapted.

When it comes to translation projects, communication and collaboration have never been easier or more efficient. The database is searched the moment a new query is created. If this query has already been submitted, you will receive the answer immediately, without doing anything else. If a query for the search term is already in the system, the user can check that query and, if it has not yet been answered, subscribe to it. In the event of important queries, your project management team will use a push function to inform everyone. Users delegate, answer, archive, and reuse queries according to freely definable workflow routes. This ensures that everyone always has access to the queries at the same time and can work on them in real time, too.

Smartquery is also easy to combine with additional software. Thanks to a free Smartquery plug-in, translators can log and view their queries directly in Trados Studio. Its integration with MultiTerm and Kalcium Quickterm makes it easy to import terminology-based queries into your termbases. You can also connect Smartquery to project management systems and internal client systems via interfaces, eliminating the need to manage information twice.

• Flexibly definable workflows, hierarchies, and responsibilities
• Commenting
• Push notifications
• Links with project management systems, Trados Studio, MultiTerm, and Kalcium Quickterm
• Archiving of queries related to the source text
• Import of answered queries into the terminology database
• Excel export and import
• Guarantee of confidentiality
• Dashboard with statistics about customers and projects

The well-organized, shorter feedback loops between translators, project managers, and specialists make it possible to process your translation projects quickly and efficiently.

Since missing terminology always costs time and therefore money, your decision to use Smartquery will pay off in this respect too because answered terminology queries can simply be imported into your termbase. This enables you to develop and expand your company's terminology alongside the translation project.

Thanks to their flair for languages, translators make excellent usability testers for your texts. Their queries can make the authors aware of anomalies in the source text, enabling them to further improve on its quality. Don't waste this enormous potential. Turn queries into knowledge, boost quality and efficiency, and lower your costs!